Privacy Policy

1. Introduction

Flight Clarity, Inc. ("we," "us," or "our") is committed to protecting your privacy and the confidentiality of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Flight Clarity software platform and related services (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, job title, and billing information when you create an account
• Business Data: Flight schedules, aircraft information, customer records, staff information, financial data, and other operational data you input into our Service
• Communication Data: Information you provide when you contact us for support, feedback, or other inquiries
• Payment Information: Credit card details and billing addresses (processed securely through third-party payment processors)

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

• Usage Data: Information about how you use our Service, including features accessed, time spent, and user interactions
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Log Data: Server logs that include IP addresses, access times, pages viewed, and other diagnostic data
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect usage information

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Integration partners (with your consent)
• Payment processors
• Marketing and analytics providers
• Publicly available sources

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our Service, including processing transactions and managing your account
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Communication: To send you service-related notifications, updates, security alerts, and administrative messages
• Analytics and Improvement: To analyze usage patterns, improve our Service, and develop new features
• Marketing: To send you promotional materials and information about our services (with your consent where required)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, including cloud hosting providers, payment processors, and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, etc.)
• Government requests
• Protecting our rights, property, or safety
• Protecting the rights, property, or safety of our users or others

4.4 Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

5. Data Security

We implement comprehensive security measures to protect your information, including:

• Encryption: Data is encrypted in transit using TLS and at rest using industry-standard encryption
• Access Controls: Strict access controls and authentication mechanisms limit who can access your data
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Employee Training: Our employees receive regular security and privacy training
• Incident Response: We maintain an incident response plan to address potential security breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any material breaches as required by law.

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Business Data: Retained according to your subscription terms and applicable legal requirements
• Usage Data: Typically retained for up to 2 years for analytics and improvement purposes
• Legal Requirements: Some data may be retained longer to comply with legal obligations

7. Your Rights and Choices

7.1 Access and Portability

You have the right to access your personal information and request a copy of your data in a portable format.

7.2 Correction and Updates

You can update your account information at any time through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your personal information, subject to certain legal and contractual limitations.

7.4 Marketing Communications

You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

7.5 Cookies

You can control cookies through your browser settings, though this may affect the functionality of our Service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by relevant data protection authorities
• Other legally recognized transfer mechanisms

9. Children's Privacy

Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it's used
• The right to delete personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

11. European Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to erase personal data
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent

12. Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

• Essential Cookies: Necessary for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our Service
• Functional Cookies: Enable enhanced functionality and personalization
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings or our cookie preference center.

13. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our Service

Your continued use of our Service after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries, you may also contact our Data Protection Officer at: dpo@flightclarity.com